General Questions

Do we get every photograph you take?

No, but for good reason. We eliminate duplicate images, test shots, missed focus, images with closed eyes, bad expressions, and others that dilute the overall product delivery. For example, we will take multiple shots of group photos to ensure we capture an image with everyone’s eyes open and looking at the camera.

Do you provide videography services?

Not at this time, but we would be happy to recommend a videographer for you.

Have you shot at my venue before?

There is an abundance of wedding venues in Southern California and although we have shot at some of these amazing venues we may not have had the opportunity to shoot at your venue. If this is the case, we will either schedule a site-visit a few days before your wedding or show up early on the day of and perform a thorough walk-through. We will also do extensive research online prior to your event day.

Are you available for travel / destination weddings?

We are available for destination weddings. Destination wedding photography collections will include the cost of travel and reasonable accommodations. Special rates or discounts may apply depending on the specific circumstances.

Style & Quality Questions

What is your photography style?

Our style is a meld of documentary and lifestyle influenced by editorial/magazine photography. Our approach is to capture your day as you remember. We use quality natural light, unique perspectives, angles, and artistic post-production to tell your wedding story. We pose portraits in a way to be natural and flattering rather than stiff and un-engaging.

How do you handle a dark venue? Are you capable of shooting in really low light?

We have shot in very dark chapels and in the pitch-black of night at outdoor receptions. If the situation allows we will set up additional lighting. Some venues do not allow for flash photography; for that reason, we shoot with camera bodies that excel in low light and we use lenses with wide apertures.

Process Questions

Do you post-produce/touch-up all the images you deliver?

Yes! Every image we deliver is post produced with our style to ensure you receive the highest quality images. This involves color correction, exposure adjustment, selective black and white processing, contrast adjustment, sharpening, and other corrections. Many photographers will not include post-production in their packages or will only post-produce a few select images from your wedding. This results in inconsistent and lower quality images that may be too dark, abnormal skin tones, incorrect color, and other flaws.

Do you provide advanced editing?

Advanced editing would include skin smoothing, adding/removing objects, adjusting body parts, etc. Advanced editing is anything that requires extensive, custom work in Photoshop. We charge hourly for this editing as the time required is dependent on the complexity of the project.

Do you shoot in JPEG or RAW?

We shoot every event in RAW format. 

What is RAW?

RAW is basically a digital negative similar to film to a film camera. A RAW image retains all of the light detail from an image, which allows us to edit the photographs to their full potential.

Do we get the RAW files?

No. RAW files can only be viewed/edited inside of specialty software. For this reason, we will export your wedding photographs to JPG files so you and your family can view and enjoy.

Wedding Day Questions

What will you wear on our wedding day?

We will make sure to dress appropriately for your wedding. This means we will wear a suit for formal & semi-formal weddings and slacks and a collared shirt for casual weddings. Rest assured we won’t be arriving in jeans and a t-shirt.

What happens if we go over the contracted time?

We understand that weddings don’t always go as planned and your timeline may get pushed back a bit. We never pack up before the contracted time and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend your coverage. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

Why do you charge for additional coverage?

We have dedicated the entire day to your wedding, so we won’t be rushing out to catch other plans. However, we need to charge for additional coverage because there are costs for having the team stay for additional time. Photographers and assistants require additional compensation. Also the additional photographs captured will require post-production which adds to the overall cost.

How many Images do you deliver from a Wedding? From an Engagement?

We generally deliver approximately 50-100 images per 2-hour engagement session and for weddings approximately 75-100 images per hour. These numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Engagement Session Questions

When can we expect to see our photos from our engagement session?

The typical turnaround for engagement sessions is approximately 1-2 weeks from the day of the shoot. However, this can fluctuate during peak wedding season (April-October). If you require your images sooner, a rush-process fee will be charged.

When do you schedule your engagement sessions?

During daylight savings time (March-Nov.) we typically schedule engagement sessions for early evening on weekdays and weekends. When not in daylight savings (Nov-March) we schedule sessions for early evening on the weekends.

Do you provide Save-the-Dates?

Absolutely! We can design your save-the-dates and have them printed for you or you can take the design and have them printed at your preferred printer. (Note: I’m not just a photographer, I’m also a Graphic Designer).

Albums, Prints, & Products Questions

How long does it take to get my prints?

Print order may be completed through your online gallery. Once you submit your order it will take approximately 7-14 days to receive your prints.

How long does it take to get my album?

Production time on albums varies based on a few factors. All of our albums are custom designed rather than using templates provided by printing companies. The design time is dependent on the time of year you place your order and the proofing/approval phase. It can take approximately 4 weeks to get your album finalized and 3 weeks for printing and binding. If you require it sooner a rush-process fee may be charged. Additional fees for rush-shipping may also apply.

If we purchase a flash drive, what is included?

Our custom flash drives include Print Quality & Web Quality Images. You will also be granted print rights.

Copyright & Legal Questions

Can I print my photographs?

If you purchase a flash drive you have the right to print photographs for you and your immediate family. Print Quality images will be provided on your flash drive. Prints can also be purchased through your online gallery. 

What if I lose my images?

There is a $50 replacement charge to retrieve images from an event that has been archived. We strongly suggest you make at least one copy of your event photographs.

Can we purchase the RAW files?

Under normal circumstances RAW file are not available for purchase. 

What are my rights to the photographs?

To keep things simple, you are basically allowed to use your images in any manner you choose with the exception of selling your images for profit or publishing your images without written consent from Craig Reynolds Photography. If you purchase a flash drive you will also be granted the right to make prints for yourself and family.

Equipment / Gear Questions

What equipment or gear do you use?

Do you shoot film?

We use both film and digital to capture your wedding images. Our style of editing has a similar look to film and result in consistent and cohesive wedding photographs. If film is important to you, please let us know.

What if your equipment breaks or is inoperable during our event?

We arrive at every event with backups for just about everything. To give you some insight we will have 3-4 camera bodies (1 primary + 2-3 backups) an assortment of lenses, multiple flash units, radio triggers, memory cards, etc. Unfortunately, equipment with electronics and/or moving parts tend to not cooperate sometimes and that is why we make sure to have extra gear on us in the event a piece of equipment doesn’t want to function. 

Insurance & Image Backup Questions

Do you backup our images? How can we be sure that our images won’t be lost?

While shooting your wedding, event, engagement, etc… Your photographs are automatically captured on two separate memory cards. After your shoot the photographs are immediately added to two external hard drives. Once your images are completed they are uploaded to an offsite server. At any given point, there are at least two copies of the files.

Do you carry liability insurance?

Yes. We have a liability insurance policy with a certificate we can send to your venue if needed. 

Payment Questions

How do I reserve you for my date?

All dates are reserved once we receive your signed agreement and retainer fee of $500.

Do you offer payment plans?

Yes. We offer a standard 3 payment plan:
1: $500 retainer
2: 50% of remaining balance due 60 days before event date
3: Remainder of balance due 30 days before event date.

Depending on how far or near your wedding date is the payment plan may need to be altered. Custom payment plans may be created to accommodate your needs and your wedding collection.

If we cancel the wedding, will we receive our retainer back?

Unfortunately no. Retainers are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

If we move our wedding to a new date will we be able to use our retainer towards the new date?

Generally no, but this is taken on a case-by-case basis. The reason for canceling/rescheduling and our availability is taken into account. Also, if rates have changed from your original date to your new date, the new rates will apply.

Are there travel fees associated with engagement sessions and/or wedding day shoots?

There are no fees associated for travel inside of Ventura County and into Santa Barbara. Areas that do not fall in this vicinity will incur a travel fee of $0.50/mi except where air travel is required. Hotel accommodations may be required for events that are more than 100 miles from Ventura. Destination wedding travel fees will be handled on a case-by-case basis.

Do you offer discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

We do not offer discounts for weekday, Sunday, or off-season weddings. Wedding season in Southern California is nearly year round resulting in us shooting throughout the year. Discounts are not offered during these times because our costs associated with a wedding remain the same.